It can save you a lot of time and hassle.
Before you start looking for solutions to any problem, please always make sure that you are using the latest OS software (Build) version. The problem might be related to the Android OS and a recent update might have already fixed the bug. And because we at Carbon Mobile are also constantly updating the software ourselves and removing known bugs, it is likely that you are not using the latest version if you have not updated your device in a few weeks.
The current Build for Carbon 1 MK II Founder and regular edition is: 20210402
The latest update release notes you can find on the System Update page.
Check for updates:
In Settings, scroll all the way down to "System", then "Advanced" > "System Update".